Touchworld Technology LLC

Introduction

This Privacy Policy explains how Touchworld Technology LLC (“Touchworld”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you visit our website https://www.touchworldtech.com and use our products and services, including GPS vehicle tracking, fleet management, software solutions, and related support. By accessing or using our website or services, you agree to this Privacy Policy and consent to the processing of your personal data as described here, subject to applicable UAE data protection laws.

Who we are

Touchworld Technology LLC is a technology solutions provider based in the United Arab Emirates, offering GPS vehicle tracking systems, fleet management solutions, software development, digital services, and related products and support. If you have any questions about this Privacy Policy or how we handle personal data, you may contact us at

Email
info@touchworldtech.com

Address

Touchworld Technology LLC,
Dubai,
United Arab Emirates

Information we collect

We may collect the following categories of information:

Information you provide directly
Name
company name
job title
Email address
mobile number
landline number
Country/city and company address
Number of vehicles, product interests, and project requirements
Messages you submit via contact forms, “Free Demo” forms, “Get a Quote” forms, careers forms, or WhatsApp links
Information collected automatically
IP address, device information, browser type, operating system, and language
Date and time of access, pages viewed, links clicked, and referring URLs
Cookie identifiers and similar tracking technologies used for analytics and performance
Service and GPS-related data (for customers)
Vehicle identifiers and device IDs
GPS location data, routes, speeds, and sensor data (such as fuel or temperature, where applicable)
Usage logs for fleet management and reporting

We do not intentionally collect special categories of personal data (such as health data, political opinions, etc.) through the website.

How we use your information

We may use personal information for the following purposes:

To respond to enquiries, demo requests, quote requests, and support tickets
To create and manage customer accounts and provide our GPS tracking, software, and related services
To configure and maintain GPS devices, dashboards, alerts, and reporting for your fleet
To improve our website, products, and services, including analytics and performance monitoring
To send you service-related communications, updates, and important notices
To send marketing communications (where permitted by law and your preferences) about our solutions, offers, and events
To comply with legal obligations, resolve disputes, and enforce our agreements

We process personal information based on your consent, the necessity to perform a contract with you, and our legitimate business interests, in accordance with applicable UAE data protection regulations.

Cookies and tracking technologies

Our website may use cookies, web beacons, and similar technologies to:

Remember your preferences and improve user experience
Analyse how visitors use the site, including through analytics tools
Support security and fraud prevention

You can usually control cookies through your browser settings. If you disable certain cookies, some features of the website may not function properly.

Sharing your information

We may share personal information with:

Service providers and partners who help us operate our website and deliver our products and services (for example: hosting providers, analytics providers, SMS/email providers, GPS platform providers).
Business partners and resellers involved in the implementation and support of your solution, where required.
Professional advisors such as lawyers, auditors, and consultants where necessary for our legitimate business interests and legal obligations.
Public authorities or regulators when required to comply with applicable laws, regulations, court orders, or government requests.

We do not sell your personal information. Any sharing is done on a need-to-know basis, under appropriate confidentiality and data protection obligations.

International transfers

Some of our service providers or systems may be located outside the United Arab Emirates. Where data is transferred across borders, we take reasonable steps to ensure that an adequate level of protection is in place in accordance with applicable data protection laws, such as contractual safeguards and security measures.

Data security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. Despite these efforts, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Data retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including:

For the duration of our contract or business relationship with you
As required by law, regulation, or for accounting and audit purposes
For a reasonable period to handle complaints, disputes, or legal claims
When information is no longer required, we take reasonable steps to delete, anonymise, or securely store it.

Your rights

Subject to applicable UAE data protection laws, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion or restriction of your personal information in certain circumstances
Object to certain types of processing, including direct marketing
Withdraw consent at any time where processing is based on your consent

To exercise these rights, please contact us at info@touchworldtech.com. We may need to verify your identity before responding to your request.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Third‑party websites

Our website may contain links to third‑party websites or services that are not controlled by us. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their privacy policies separately.

Children’s privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from individuals under the age of 18. If we learn that we have collected personal information from a child, we will take reasonable steps to delete it as soon as practicable.

Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Updated versions will be posted on this page with a revised “last updated” date. Your continued use of the website or services after any changes signifies your acceptance of the updated Policy.

Contact us

If you have any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact: